Refund Policy

Introduction

We strive to ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds are issued.

Eligibility for Refunds

Refunds are considered in the following cases:

  • Damaged or Defective Items: If the product arrives damaged or defective, please contact us within 30 days of receipt with photographic evidence.

  • Incorrect Items: If you receive an item different from what you ordered, please notify us within 30 days with supporting photos.

Non-Refundable Situations

Refunds are not provided for:

  • Buyer’s Remorse: If you change your mind or order the wrong size/color, refunds are not applicable.

  • Unclaimed or Incorrect Address: If the package is returned due to an incorrect address or failure to claim, we may offer reshipment at an additional cost.

Process for Refunds

To request a refund:

  • Contact Us: Email us at [insert your support email here] within 30 days of receiving the product.

  • Provide Documentation: Include your order number, a detailed description of the issue, and clear photos of the product.

  • Review: We will assess your request and, if approved, process the refund to the original payment method.

Shipping Costs

Refunds do not include shipping charges unless the return is due to an error on our part.

Changes to Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page and will be effective immediately.