FAQ
Find clear answers about order processing, shipping, delivery, returns, and refunds. Can’t find what you need? Reach out to our support team for help.
Orders are usually processed in 2–5 business days. Most are shipped within 3 business days.
- Domestic: 1–8 business days
- International: 5–20 business days
Times are estimates and may vary due to stock or shipping delays.
Yes. Orders with items from different locations may arrive in separate packages.
Yes. Customs duties and taxes may apply and are the recipient’s responsibility.
Contact us within 30 days with photos. We’ll arrange a replacement or refund if needed.
Returns or exchanges are only accepted for defective or incorrect items.
Wait an extra 5 business days beyond the estimated delivery. If it still hasn’t arrived, contact us with your order number.
Orders returned due to incorrect addresses can be reshipped at the customer’s expense.
